Ordering FAQ's

NOTE: COVID-19 supply chain shortages have caused global delays, which means we are experiencing 8-10 weeks lead times.

Looking for more information?
We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.

What is the best way to order a LF Gaming product?
Items are available to purchase online at www.lfgaming.com. Simply click on the item you want, choose from a selection of upholstery choices, add to your cart and then follow the checkout instructions.

What methods of payment are available?
We accept Credit Card (Visa, Mastercard, American Express, Discover, and more), PayPal, ShopPay, GPay Apple Pay and SplitIt.

When will my credit card be charged for my purchase?
We will charge your card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it immediately, please contact our Customer Service Department at 800-661-8568 (Canada and USA) or email us at info@lfgaming.com. If your order has already shipped please see our 30 Day Money Back Guarantee.

I placed my order and I need to make a change. Whom should I call?
Depending on when you placed your order, we might be able to make a change if the item has not already been started in production. Please call us immediately at 800-661-8568 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests.

Return FAQ’s

I’ve changed my mind about my purchase and want to cancel my order, what do I do?
If your order has not yet shipped, we may be able to offer you a full refund on your purchase. Please contact LF Customer Service at 800.661.8568 (Canada & USA) or email info@lfgaming.com immediately to determine if this is possible. If your order has already shipped or recently been delivered, please see our 30 Day Money Back Guarantee.

My new chair just arrived and I’m not sure I want to keep it. What do I need to do?
LF Gaming offers a 30 Day Money Back Guarantee. Please read the Guarantee thoroughly to understand the return process and exclusions. Contact our Customer Service Department if you have any questions whatsoever.

When can I expect to see a refund for my return?
Once we receive your product and have inspected and cleared it for any damage, you will receive a refund within thirty days. Refunded amount will be the original purchase price . Refunds will be processed using the same method of payment that was used for the original purchase.