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We use UPS Ground for our deliveries within the contiguous USA (lower 48) and Canadian Provinces.
The 100 Day Money Back Guarantee is valid for the Contiguous USA (lower 48) and Canadian Provinces only.
How much does shipping cost?
Shipping costs within the Contiguous USA (lower 48) and Canadian Provinces is FREE!!
International, Alaska, Hawaii and Canadian Territories - continue to check out for a quote after you enter your ship-to information. If your location is not listed please call us at (1+) 800-661-8568 (Canada or USA), (1+) 403-720-3966 Monday-Friday 8 am - 4 pm MT (excluding Alberta Statutory Holidays) for a personalized shipping quote.
When can I expect to receive my product?
Most [STORE NAME] products are made to order, please expect 2-6 weeks lead times. When your order is complete, we will ship via UPS Ground to the address you provided at check out (contiguous USA (lower 48) and Canadian Provinces). Typical time in transit is anywhere between 5 to 10 business days.
Order to International, Alaska, Hawaii or Canadian Territories may ship via one of our transportation partners (UPS/FedEx/DHL) - which will be determined at the time of shipping. Typical transit time for International orders is also 5 to 10 business days.
If you are looking for a more specific time frame for your order, please don’t hesitate to contact us via telephone (1+) 800-661-8568 (Canada or USA), (1+) 403-720-3966 or email us at email@example.com. We’ll be happy to tell you what current lead times are at.
UPS will deliver the chair to the address provided. Sorry, PO Boxes are not acceptable, a physical address must be provided. Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.
Is there a way to track my order?
Once your order has been completed and is ready to ship, a Tracking Number will be generated. We will send you tracking information to the email you provided during checkout. A Tracking Number cannot be provided until the order is completed.
How do I report damaged items?
We are extremely sorry that your product did not arrive in pristine condition and we empathize with the aggravation in dealing with these types of unexpected issues. Please contact us at (1+) 800-661-8568 (Canada or USA), (1+) 403-720-3966 Monday-Friday 8 am - 4 pm MT (excluding Alberta Statutory Holidays) within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation.
I live in Alaska, Hawaii, Canadian Territory or at an International destination. Do you ship there?
We will ship anywhere our transportation partners (UPS/FedEx/DHL) deliver! Please contact us at (1+) 800-661-8568 (Canada or USA), (1+) 403-720-3966 Monday-Friday 8 am - 4 pm MT (excluding Alberta Statutory Holidays) or email firstname.lastname@example.org for more information.